For training and monitoring purposes all calls are recorded
Our Complaints Procedure
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response
within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 0800 023 4567