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Contact

Torc24

For all new enquiries and to hear how we can help you to make a difference please email info@torc24.co.uk or sign up here.

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Torc24

Berkhamsted Office

Orbital House
Park View Road
Berkhamsted
Herts, HP4 3EY

t: 01442 860700

e: info@torc24.co.uk

Get directions

The New Homes Group

Head Office

Plaza Suite
Stanway Retail Park
Peartree Road
Colchester
Essex, CO3 0JS

e: info@tnhg.co.uk

Get directions

The New Homes Group

Finance & Accounts
e: accounts@tnhg.co.uk

Registered in England, no. 159296. Spaull Limited

For all media enquiries please contact Gaynor Hookings Group Marketing Director gaynor.hookings@tnhg.co.uk or Paul Arnold Group Operations Director paul.arnold@tnhg.co.uk

For all new business enquiries and to hear how we can help you and your customers, please contact Steve Gale, Business Development Director steve.gale@torc24.co.uk

Our Complaints Procedure

TNHG Customer Complaints Procedure

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567

Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk

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